Privacy Policy

18 August 2018

This privacy statement explains how Writ.email handles personal data collected during the normal course of business (sales, marketing, and support), as well as how data are processed in its products and services. Writ.email complies with the EU-U.S. Privacy Shield framework and the Swiss Privacy Shield framework, and retains the American Arbitration Association/International Centre for Dispute Resolution. WRIT.EMAIL PRODUCTS Writ.email creates text-editing and processing software for corporations, research companies, universities and general public. The software is provided in an Application Service Provider (ASP) model, accessed using a modern browser via the Internet. All of Writ.email products are self-service, whereby the end-users are solely responsible for what data they upload to Writ.email's products, from who they collect that data and how. Writ.email users may use mobile devices to enter text or other data. All customer data collected using the software are stored in a single secure data center; data do not “float” around in the cloud. Text may be distributed in numerous ways: via email, a web link, or off-line mobile app. Access to text may require a password or other authentication by the user. DATA COLLECTED DURING NORMAL BUSINESS TRANSACTIONS (UNRELATED TO THE SOFTWARE) Writ.email does not collect and analyze aggregate information of visitors, including the domain name, visited surveys, referring URLs. Cookies may be used to customize content delivered to website visitors. Writ.email does not sell or make available specific information about our customers or their clients except as requested by a valid court order or otherwise required by law. We maintain a database of user information which is used only for internal purposes such as technical support, marketing-related activities, and to notify customers of changes or enhancements to the services. Writ.email uses secure services for online credit card payment transactions, and does not record or store credit card information on its site or servers. DATA COLLECTED BY CUSTOMERS For this section, customers are end-users with valid Writ.email accounts. Customers own and control all information input into the Writ.email software or generated on behalf of customers in connection with the Services (“Data”). Depending on how the Customer chooses to use the software, Data may include personal information. Customers manage all Data, as well as the users who create, manage, distribute, or report the Data. Writ.email treats all Data as highly confidential and does not classify or represent the Data because only the Customer itself knows what data it’s collecting. In other words, Writ.email provides the services, and Customers use the services as they wish. All Data are safeguarded using industry best security practices that prevent unlawful disclosure. Writ.email will process Data for the purpose of providing the software and services to customers. Writ.email may also anonymize and/or aggregate the Data and use such anonymized and/or aggregated data for its business purposes, including but not limited to deriving statistical, usage data, and other data related to the functionality of the software and the services, improving the software and the services, developing and making available other products and services, and sharing such data with affiliates and business partners, and may combine or incorporate it with or into other data and information available, derived or obtained from other licensees, users, and/or any other sources. Customers must ensure that they follow applicable laws when distributing surveys. This includes following applicable law when collecting personal and health information, preventing unsolicited emails from being sent, and deleting personal information when no longer required. Writ.email will never transfer Data to a third-party without the written permission of the customer. In other words, there is no onward transfer. Writ.email employees do not actively view Data. Any access to Customer accounts requires consent by the end-user, and any exposure to personal information is incidental to providing the services. COMPLAINTS AND INQUIRIES Writ.email is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and individuals have a right to contact the FTC regarding services provided by Writ.email. If you are an EU citizen, and have questions about your personal information that may have been collected in a Writ.email product, please contact the entity that entered that data. Writ.email is not responsible for any Data collected and only processes Data as controlled by the customer. If the data creator is unresponsive with your inquiry, please contact Writ.email Support. General inquiries regarding this policy, or any complaints regarding surveys that are unresolved by the survey creator, may be sent to Writ.email Support clicking on “Contact Us”. There is no charge for this inquiry. Writ.email has a team of legal and technical staff to maintain compliance with this policy. Revised August 16, 2018